Refund & Return Policy

At Amazing Electronics, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please review the following policy details.

1. Eligibility for Returns

You may return an item if:

  • The product is defective, damaged, or incorrect upon arrival.
  • The product is unused, in its original packaging, and in resalable condition.
  • The return request is made within [X] days of delivery.

Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used electronic items unless they are defective.
  • Items without original packaging or missing accessories.
  • Products damaged due to misuse, negligence, or unauthorized repairs.
  • Gift cards, downloadable software, or personalized/customized items.

2. Return Process

To initiate a return:

  1. Contact Us: Email us at Info@amaztronics.com or call +971 52 137 2977 with your order number, reason for return, and supporting photos (if applicable).
  2. Approval & Instructions: Once approved, we will provide you with the return address and instructions.
  3. Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.
  4. Inspection & Refund: Upon receiving and inspecting the product, we will process your refund or replacement.

3. Refund Process

  • Refunds will be processed within [X] business days after approval.
  • The refund will be issued via the original payment method.
  • Shipping fees and handling charges are non-refundable.

4. Exchanges & Replacements

  • If you received a defective or incorrect product, we offer a free replacement.
  • Exchanges for a different product or variant are subject to availability.

5. Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

  1. Check with your bank or payment provider.
  2. Contact your credit card company, as refunds may take time to reflect.
  3. If the issue persists, email us at Info@amaztronics.com for assistance.

6. Contact Us

For any refund or return inquiries, feel free to reach out:

Phone: +971 52 137 2977
Email: Info@amaztronics.com
Address: 2102 Bay Gate Tower, Business Bay, Dubai, United Arab Emirates
Postal Code: 75950 Dubai, United Arab Emirates

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